Frequently Asked Questions
Everything you need to know about Shen Yun Collections
What materials are used in your fashion collections?
We pride ourselves on using premium, ethically sourced materials including 100% mulberry silk, organic cotton, and high-grade sustainable blends to ensure both luxury and comfort.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes between 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, Shen Yun Collections ships to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
How should I care for my delicate silk items?
To preserve the integrity of our silk pieces, we recommend professional dry cleaning or gentle hand washing with cold water and a specialized silk detergent.